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| Web
Solution Made Easy |
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| Access
to HEAT® has never been easier for “on-the-go” Service
and Support Technicians. |
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| With
iHEAT™, you can access HEAT over either network connections
or dial-up access using one of the leading Web browsers
with no additional plug ins required. iHEAT utilizes Java™
and Microsoft® Windows™ technologies. By providing exactly
the same graphical user interface (GUI) format as the
standard HEAT software, iHEAT offers a Web solution that
requires no additional training and therefore minimizes
data input errors. |
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| iHEAT
Key features and benefits: |
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Bundled
with all HEAT purchases and maintains the same
look as HEAT® — This reduces training time and corresponding
data input errors. |
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Clientless
Installation — iHEAT eliminates the installation
of software on the client’s desktop PC utilizing
application access via Internet Explorer. This eliminates
the hassle of software maintenance and upgrades.
HEAT becomes available from any desktop with network
connectivity. |
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Consistent
Functionality — iHEAT provides the same look
as HEAT and utilizes HEAT’s core functionality running
inside a Web browser – your version of HEAT with
your customization. |
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Concurrent
User Licensing Schema — Other thin-client products
utilize fixed-node licensing, causing you to purchase
more licenses than you really need. With iHEAT,
you limit your purchase to the appropriate number
of concurrent licenses that you need. |
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Single
Source Administration — Because iHEAT utilizes
the current Windows client, it is administered with
the HEAT Administration tool. This reduces the need
for duplicate administration, personnel and training
associated with the function. |
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Ease-of-Installation
— iHEAT can typically be installed within fifteen
minutes. Competitive products require multiple days
of professional installation. |
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These HEAT add-on modules can
create even greater value! |
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HEAT®
Self Service™ can reduce service desk calls
up to 15%. |
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HEAT
Asset Tracker delivers significant IT savings
by managing hardware, software and non-scannable
asset throughout their lifecycles. |
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Knowledge
Management products can save you up to 30% by reducing
training costs, reducing unnecessary escalations,
and reducing call lengths. |
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