HEAT® originally developed with the input of experienced service and support managers. It virtually created the modern help desk and continues to be the world standard for functionality, ease of use and customizability. HEAT was voted the Winner of the User's Choice Award three years in a row and recently named "Product of the Year" by both Call Center Magazine and Call Center Solutions, HEAT has also been rated excellent in "product vision" and "service and support" by META Group.

 
HEAT® (Service and Support solutions)
  Combine GoldMine Sales and Marketing with HEAT® or HEAT® PowerDesk™ for an integrated service and support solution which enables everyone within your organization to view a single picture of your prospects and customers.
HEAT®
  World-class service and support designed to allow organizations to create powerful customer service centers of networked technicians.
iHEAT™
  Your service and support team can easily access core HEAT features and functionality anytime, anywhere.
HEAT® PowerDesk™
  State of the art help desk software for growing organizations.
HEAT® SelfService™
  Your customers can access the HEAT product from any Web browser and literally help themselves 24/7.
HEAT® Asset Tracker
  A comprehensive asset tracking program that provides proactive and effective management to your organization.
KNOWLIX™
  A knowledge management solution, provides simple answers to the most common questions asked by non-technical personnel.
 
   


















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