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HEAT®
PowerDeskTM is an entry-level service and support automation
solution designed specifically for growing businesses.
Based on the award-winning HEAT® software, PowerDesk provides
the specific features and functionality required by developing
organizations.
PowerDesk is an exceptional value! |
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Features: |
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Auto
Tasking - Group and perform several tasks with
a single keystroke (i.e. sending e-mails, printing
work orders, launching other applications). |
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Quick
Features - Quick Calls, Quick Assignments and
Quick Journals: Define simple, repetitive tasks
- accessible with a single click. Quickly copy critical
information from one call to another. |
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Automatic
Ticket Generator (ATG) - Auto Ticket Generator
automatically creates new call tickets and updates
existing call tickets via a variety of sources,
including MAPI (i.e. Outlook, GroupWise, etc.) and
POP/SMTP. Additionally, Auto Ticket Generator can
automatically respond to requests for call ticket
information and status |
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HEATBoard
Linked Calls - Save time and work by allowing
multiple calls to be linked to an issue, updated
and closed automatically. Callers can be automatically
informed that their issue is being addressed. |
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Comprehensive
Reporting Tools - PowerDesk comes with Answer
WizardTM which provides convenient pre-defined reports
and a "consultant-in-a-box" to help you ask the
right questions and get the right answers. |
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24/7
Technical Support - Web-based tool for support
technicians that includes access to FAQ's, 'How
to' and 'How can I' searches, self-help/self-healing
tools, the ability to post questions to the user
community, and gain access to technical white papers.
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Scalable
Solution - PowerDesk is totally compatible with
HEAT service and support software - As your company
and functionality requirements grow, so does your
support operation. |
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Excellent
HEAT Support - FrontRange Solutions customer
service and support has been rated excellent by
META Group, Inc., a leading IT analyst. |
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These HEAT PowerDesk add-on modules
can create even greater value! |
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HEAT®
Self Service™ – Installed on your server,
HEAT Self Service allows employees and/or customers
to log issues and answer their own questions without
calling the service and support center; reducing
call volume, boosting customer satisfaction and
providing realized call center savings. HEAT Self
Service can reduce service desk calls up to 15%.
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iHEAT
- Provides technicians remote access to HEAT or
HEAT PowerDesk over either network connections or
dial-up access with no additional plug-ins required.
Enables 24/7 remote access to core HEAT functionality,
allowing technicians greater mobility and productivity.
Included with HEAT 6.4, available for HEAT PowerDesk.
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GoldMine®
FrontOffice - The simple yet powerful tool
that helps small to medium-sized businesses manage
the entire customer lifecycle. |
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