 |
 |
Streamlined
workflow: The workflow for HEAT is already intuitive.
Now, users can log on and get started using the
Web connection immediately. |
|
|
|
E-mail
ticket confirmation with hyperlink: E-mails customers
a confirmation that their issue has been logged
and provides a hyperlink within the e-mail to link
back to the original issue so they can check for
accuracy and/or make changes as needed. |
|
|
|
Session
tracking while using knowledgebase: You will learn
how valuable your knowledgebase software is by tracking
how often your customers use it and what they are
asking. |
|
|
|
Ability
to add own support links & services: If not all
of your information is in a knowledgebase; HEAT
Self Service allows the user to add other support
links and services. |
|
|
|
Lost
password retrieval: HEAT Self Service reduces the
burden of password problems by automatically providing
the customer with a password if it is lost or forgotten.
Security remains in tact by e-mailing the password
only to the address provided in the customer’s profile.
|
| |
| These
HEAT 6.4 add-on modules can create even greater
value! |
|
|
|
HEAT®
Asset Tracker delivers significant IT savings
by managing hardware, software and non-scannable
asset throughout their lifecycles. |
|
|
|
Knowledge
Management products can save you up to 30% by reducing
training costs, reducing unnecessary escalations,
and reducing call lengths. |
|
|
|
iHEAT™
– Provides technicians remote access to HEAT over
either network or dial-up connections with no additional
plug-ins required. Included with HEAT 6.4, available
for HEAT PowerDesk. |
|
