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For
more than 10 years, HEAT has been the worldwide standard
for service and support software. Customers and analysts
alike agree that HEAT is the most comprehensive suite
of help desk software available on the market today. In
fact, HEAT has received the Users Choice Award for the
third consecutive year.
Let HEAT® Service & Support and our line of Simply Powerful™
add-on modules help you gain control of your service and
support issues. Best of all, HEAT 6.4 is easy-to-use,
highly customizable and affordable! |
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Features: |
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HEAT
Quick Start Wizard™ — Tailors the system to
your business environment quickly and easily. |
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Call
Logging — Provides all the tools necessary to
log and track 100% of your calls and resolve them
more quickly than ever before. |
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Business
Process Automation Module™ (BPAM) — Allows you
to create automation and escalation rules easily
and intuitively. Automates many business processes
and monitors the system for problem issues using
a wizard-like interface |
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Auto
Ticket Generator — Automatically creates new
call tickets and updates existing call tickets via
a variety of sources, including MAPI (i.e. Outlook,
GroupWise, etc.), VIM (i.e. Lotus Notes) and POP3.
Additionally, Auto Ticket Generator can automatically
respond to requests for call ticket information
and status. |
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HEAT
Answer Wizard™ — Provides easy selection from
more than 200 predefined reports, which provide
answers to key business questions. |
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HEAT
Manager’s Console™ — Monitors key metrics and
graphically illustrates service and support center
status at-a-glance. |
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iHEAT™
– Provides technicians remote access to HEATor HEAT
PowerDesk over either network connections or dial-up
access with no additional plug-ins required. Enables
24/7 remote access to core HEAT functionality, allowing
technicians greater mobility and productivity. |
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These HEAT add-on modules deliver
even greater value! |
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HEAT®
Self Service™ – Installed on your server,
HEAT Self Service allows employees and/or customers
to log issues and answer their own questions without
calling the service and support center; reducing
call volume, boosting customer satisfaction and
providing realized call center savings. HEAT Self
Service can reduce service desk calls up to 15%.
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HEAT
Asset Tracker delivers significant IT savings
by managing hardware, software and non-scannable
asset throughout their lifecycles. |
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KNOWLIX™
— Knowledge management products that can save up
to 30% off service and support center budgets by
reducing training costs, unnecessary escalations,
and call lengths. |
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GoldMine®
FrontOffice - The simple yet powerful tool
that helps small to medium-sized businesses manage
the entire customer lifecycle. |
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