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Help
Desk and Support Center managers take note: CMS can assist you in a variety of ways - from
evaluating and upgrading existing systems to implementing full-scale new setups. Our
Certified HEAT® consultants have a comprehensive understanding of the technical as well
as organizational demands of Help Desks. Bottom line? We can help you confidently and
easily move forward with your HEAT® system.
|
| Let's
just say we make house calls |
Need help in your actual office? You've got it. From system maintenance, evaluation, and
upgrades to complete new system implementations, CMS Consulting Services provides on-site
assistance for quick and painless deployment. We save you time - and money - and help you
achieve the lasting results you want.
Every implementation is tailored specifically for your organization's needs. After you
reach your goals, CMS's Consulting Services can easily estimate how much time will be
required for future on-site visits.
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Four
implementation packages from which to choose:
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Rapid |
Offers
quick delivery of basic functionality of the HEAT® system. |
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Standard |
Great deal
for customers with limited internal resources. We'll fully deploy a HEAT® system for you!
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Advanced |
For
customers desiring to use most HEAT® functionality. Includes installation and
configuration of Knowlix™ products. |
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Custom |
You may
pick and choose the services that fulfill your business requirements. |
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Training
just got easier
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| Need
help educating your people on the new product? Let us take over. CMS Consulting Services
offers on-site training classes to bring everyone (even beginners) up to speed. Our
instructors provide comprehensive course material at your location. We offer you a smooth
transition with minimal expense and less time spent away from work. |
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Data
conversion that speaks your language
|
| Are you
moving from an existing call tracking system to HEAT®? Let us convert your existing data
to your HEAT® system. Data conversion is easily accomplished at your office -- based on
the amount of data and consultant availability - or at ours. |
| . |
Let
us create your reports for you
|
| Don't
worry, it's not cheating. If you don't have the technical expertise -- or the available
resources -- to develop reports, CMS Consulting Services create them for you. Using
Crystal Reports Designer, we can produce personalized management reports and forms. These
reports can be effortlessly viewed through web pages, attached as Word documents, e-mailed
or printed. |
| . |
| Call
on us … we're here to help you! |
